Termini di servizio

Last updated: 2026-11-11

The short version

• Ehna Online connects members with each other and with independent hosts, service providers and sellers. They, not we, provide the trips, services, properties and products they list.
• Prices are shown in sterlina egiziana (EGP) before you pay. Wallet payments for bookings are held until the booking is confirmed or the job is done.
• Be respectful, be truthful and follow the law and our Community Guidelines.
• You can delete your account at any time from your settings.

1. About these terms

These Terms of Service ("Terms") are an agreement between you and EHNA ONLINE ("Ehna Online", "we", "us") and govern your use of the website staging.ehna.online, our apps and every service offered through them (together, the "Platform"). By creating an account, or by using the Platform without an account, you accept these Terms and the policies they refer to: the Privacy Policy, Cookie Policy, Refund and Cancellation Policy, Service Delivery Policy, Payment and Wallet Terms, Community Guidelines and, if you offer anything on the Platform, the Provider and Seller Terms. If you do not agree, please do not use the Platform.

2. Who can use the Platform

• You must be at least 13 years old to create an account. If you are under 18, you need the permission of a parent or legal guardian, who is responsible for your use of the Platform.
• You must be 18 or older to use the wallet, make or receive payments, book, sell, list a property or service, send paid gifts, or use dating features.
• You must give true, current information, keep one personal account, and keep your password and verification codes private. You are responsible for activity on your account. Tell us at once if you think someone else has access to it.
• We may ask you to verify your phone, email or identity, particularly before payouts or before you offer services.

3. Our role

Ehna Online is a platform. Hosts, service providers, property listers and sellers ("Providers") are independent people and businesses; they are not our employees or agents. The contract for a trip, a service, a property or a product is between you and the Provider. We are responsible for running the Platform, for showing prices and conditions clearly, for holding and releasing wallet payments as described in our policies, and for helping to resolve disputes. We check Providers where our process says so (for example, documents of service providers), but we cannot guarantee every statement a Provider makes. Real estate listings are advertisements: any sale or rental is agreed and paid directly between the parties, outside the Platform.

4. Your content

• You keep ownership of what you post (text, photos, videos, voice notes, reviews, listings). You give us a non-exclusive, royalty-free, worldwide licence to host, store, display, adapt (for example, resize or translate) and distribute it on the Platform and in promoting the Platform, for as long as it stays on the Platform and for a reasonable time after removal for backups and legal holds.
• You confirm that you have the rights to what you post and that it does not break the law or anyone's rights.
• We may remove content or limit its reach when it breaks these Terms or the Community Guidelines, or when the law requires it. Where it is reasonable, we tell you why and let you appeal.

5. Acceptable use

You agree not to: break any Egyptian law or the law that applies to you; harass, threaten, defraud or impersonate anyone; post illegal, sexual, violent, hateful or misleading content; sell prohibited items (see the Community Guidelines); send spam; collect other members' data; try to take payments outside the Platform for a booking started on it in order to avoid fees or protection; interfere with the security or operation of the Platform; or use bots, scrapers or automated accounts without our written permission.

6. Prices, payments and the wallet

• All prices are in sterlina egiziana (EGP) unless clearly stated otherwise. Before you pay, we show the price, any payment fee (currently 3% on card and gateway payments when it applies), any VAT and the total.
• Payments by card or electronic wallet are processed by licensed payment partners. Your use of the Ehna wallet is governed by the Payment and Wallet Terms.
• Providers pay a commission on completed transactions: currently 10% on tourism bookings, 10% on service jobs and 10% on marketplace sales. Customers do not pay this commission on top of the displayed price.
• Paid packages, ads, featuring and gifts are described on the screens where you buy them and in the Refund and Cancellation Policy.

7. Bookings and purchases

When you book a trip or a service, or buy a product, you agree to the Provider's description, price and conditions shown before you confirm, and to our Service Delivery Policy and Refund and Cancellation Policy. Providers must deliver what they advertised. If something goes wrong, use the tools on the booking or order page (cancel, dispute, report) or contact us; we will review the case and, where our policies allow, refund you.

8. Calls, live broadcasts, voice rooms and gifts

Audio and video calls, live broadcasts and voice rooms are provided through real-time communication partners. Do not record other people without their consent. Live and public content may be reviewed, including by automated tools, to keep the Platform safe. Gifts and tips are a way to support creators: they are paid from your wallet or points and reach the receiver at once.

9. AI features

Some features use artificial intelligence (for example, writing assistance for posts and blogs, travel guides, image generation and message translation). AI output can be inaccurate or incomplete: check it before you rely on it or publish it, and you remain responsible for what you publish. Do not enter other people's personal data or confidential information into AI features. AI-generated travel guides and listings summaries are for information only and are not professional advice.

10. Intellectual property

The Platform, its design, software, logos and the name "Ehna Online" belong to us or our licensors. You may not copy, modify or reuse them except as these Terms allow. If you believe content on the Platform infringes your rights, write to us with the details and we will act promptly.

11. Third-party services

The Platform links to or uses services of others (payment partners, maps, sign-in providers, messaging apps such as WhatsApp). Their own terms and privacy policies apply to them.

12. Suspension, termination and account deletion

• You may delete your account at any time from Settings. Before deletion, withdraw any eligible balance; pending bookings, orders and disputes must be closed first.
• We may warn, restrict, suspend or close an account that breaks these Terms, endangers other people, is involved in fraud, or when the law requires it. In serious cases we may act without notice. Money that belongs to you will be returned after any amounts owed to customers or to us, and any amounts we are legally required to hold, have been settled.

13. Disclaimers

We work hard to keep the Platform available, accurate and safe, but we provide it "as is" and cannot promise that it will always be uninterrupted or error-free. Information published by members and Providers (prices, availability, photos, reviews) is their responsibility. Nothing in these Terms limits the rights you have as a consumer under Egyptian law, including the Consumer Protection Law No. 181 of 2018.

14. Liability

To the extent the law allows, we are not liable for indirect or consequential losses, or for the acts and omissions of members and Providers. Our total liability to you for any claim related to the Platform is limited to the amount you paid to us (fees and commissions, not amounts passed on to Providers) in the twelve months before the claim, and in any case never less than what the law requires. We do not exclude liability for fraud, gross negligence or anything that cannot be excluded by law.

15. Indemnity

If you break these Terms or the law, and a third party makes a claim against us because of it, you agree to cover the reasonable losses and costs this causes us.

16. Changes

We may update these Terms as the Platform and the law change. For important changes we will notify you on the Platform or by email at least 14 days before they take effect. Continuing to use the Platform after that date means you accept the new Terms.

17. Law and disputes

These Terms are governed by the laws of the Arab Republic of Egypt. Please contact us first: we aim to answer within 2 business days and to settle complaints within 14 days. If we cannot agree, you may contact the Egyptian Consumer Protection Agency, and the competent courts of Egypt will have jurisdiction.

18. Contact

Questions about these Terms: see our Contact Us page.