Privacy Policy

EHNA ONLINE

Last updated: 2026-11-11

The short version

We collect what we need to run your account, show your content, deliver bookings and payments, and keep the Platform safe.
We do not sell your personal data. We share it only with the people you deal with, with partners that help us run the service, and with authorities when the law requires it.
We never see or store your full card number: card payments are handled by licensed payment partners.
You can see, download, correct and delete your data, and withdraw your consent, as provided in the Personal Data Protection Law No. 151 of 2020.

1. Who is responsible for your data

EHNA ONLINE operates Ehna Online (staging.ehna.online) and is the controller of the personal data described here. This policy applies to the website, the apps and every service offered through them.

2. What we collect

Information you give us

Account: name, username, email address, phone number, password (stored only in encrypted, hashed form), gender and date of birth.
Profile (optional): photo and cover, city and hometown, work, education, relationship status, links and other details you choose to add, with the visibility you choose.
Content: posts, comments, stories, photos, videos, voice notes, reviews, listings, live broadcasts and anything else you publish.
Messages and calls: the messages, files and voice notes you send, which we store so they can be delivered and shown in your conversations. For audio and video calls we keep call details (who called whom, when and for how long); we do not record the content of private calls.
Bookings, orders and listings: dates, number of people, service address, map location and phone number needed by the provider, notes, and the history of each booking or order.
Payments and payouts: wallet top-ups, payments, refunds, commissions and payout requests, and the payout details you give us (for example, bank account, mobile wallet number or PayPal email). Card data is entered on the payment partner's secure page and is never stored by us.
Verification: for verified badges, service providers and payouts we may ask for an identity document, a selfie, a commercial register or tax card. These files are kept in private storage, used only for verification, and seen only by authorised staff.
Support: what you write to us in support tickets, the contact form, email or phone.
AI features: the text or images you submit to AI tools, and the result.

Information collected automatically

Device and log data: IP address, browser and device type, operating system, app version, language, pages and features used, date and time, and error reports.
Location: an approximate location derived from your IP address; your precise device location only if you allow it in your browser or phone (for example, for nearby services, maps or local filters). You can turn this off at any time in your device settings.
Cookies and similar technologies: see our Cookie Policy.
Notifications: if you allow push notifications, a notification token for your browser or device.
Invitations and campaigns: which invitation link or campaign brought you to the Platform.

Information from others

Other members may mention you, tag you, review you, or add your phone number when booking for you. If you sign in with Google or another provider, we receive the basic profile data you allow them to share.

3. Why we use it, and on what basis

Purpose	Basis
Create and run your account, show your content and messages, deliver bookings, orders, payments, refunds and payouts	Performing our agreement with you
Prevent fraud, spam and abuse, secure accounts, enforce our Terms, moderate content	Our legitimate interest in a safe platform, and legal obligations
Keep financial and tax records, respond to lawful requests from authorities	Legal obligation
Personalise your feed, suggestions, city and local results	Our legitimate interest, which you can limit in your settings
Precise location, push notifications, newsletters, non-essential cookies, identity documents and selfies	Your consent, which you can withdraw at any time
Improve and develop the Platform, statistics	Our legitimate interest, using aggregated or de-identified data where possible

4. Who we share it with

Other members: your public profile and content according to your privacy settings.
Providers and customers: when you book, a host or service provider receives the details needed to serve you (name, phone, date, address and location for home services). When you offer a service, customers see your business name, profile, ratings and the details needed to contact you.
Service partners that process data on our instructions: hosting and storage, payment gateways and banks, SMS and email delivery, real-time calls and live streaming, maps and place search, spam protection (for example, reCAPTCHA), push notifications, translation and AI providers.
Authorities: when required by Egyptian law or a court or competent authority, or to protect someone's life or safety.
A buyer or successor if the business is reorganised or transferred, under the same protections.

We do not sell personal data and we do not share it with advertisers. Ads on the Platform are shown using our own targeting settings (for example, city or interests) without giving your identity to the advertiser.

5. Transfers outside Egypt

Some of our partners store or process data outside Egypt. We transfer personal data only where the conditions of Law No. 151 of 2020 and its executive regulations are met, and we choose partners that apply an adequate level of protection.

6. How long we keep it

Account and profile data: while your account is active. After you delete your account, we remove it from our live systems within 30 days and from backups within 90 days.
Content and messages: until you delete them or delete your account. A message you sent stays visible to the recipient unless you delete it for everyone where that option exists.
Financial records (payments, refunds, commissions, payouts, invoices): for the period required by Egyptian tax and accounting laws, even after account deletion.
Verification documents: while they are needed for the purpose and up to 12 months after the account or provider profile is closed, unless the law requires longer.
Security logs: up to 12 months.

7. How we protect it

We use encrypted connections (HTTPS), hashed passwords, optional two-factor authentication, private storage for sensitive files, access limited to staff who need it, and monitoring for abuse. If a breach affects your personal data, we will notify the Personal Data Protection Center and inform you where the law requires, without undue delay.

8. Your rights

Under the Personal Data Protection Law No. 151 of 2020 you have the right to:

know what personal data we hold about you and access it;
receive a copy (use Settings > Download your information);
correct inaccurate data (most of it directly in Settings);
have your data deleted (use Settings > Delete account, or ask us);
withdraw consent at any time (location, notifications, newsletters, cookies), without affecting what was done before;
object to or restrict processing in the cases provided by law;
be told about a breach that affects you;
complain to the Personal Data Protection Center.

Send requests through the Contact Us page or to the privacy email shown at the top of this policy. We may ask you to confirm your identity. We answer as soon as possible and within the period set by law.

9. Children

The Platform is not intended for children under 13. Members under 18 need the consent of a parent or guardian and cannot use payments, the wallet, bookings, selling or dating features. If we learn that we hold data of a child without the required consent, we delete it. Parents may contact us to review or delete their child's data.

10. Your choices

Control who sees your profile, posts, friends list and online status in Settings > Privacy.
Turn notifications and emails on or off in Settings > Notifications or with the unsubscribe link.
Block or report members from their profile or from a conversation.
Manage cookies as explained in the Cookie Policy.

11. Changes

We will post any change to this policy here and update the date above. For important changes we will also notify you on the Platform or by email.