Связаться с нами

Last updated: 2026-11-11

We are happy to help with your account, bookings, payments, refunds, listings or anything else on Ehna Online.

How to reach us

• Contact form: send us a message and we will reply by email.
• Support center: members can open a support ticket and follow it in one place.

Response times

• We answer messages within 2 business days, usually sooner.
• Refund requests are decided within 7 business days (see the Refund and Cancellation Policy).
• Privacy and personal data requests are answered within the period set by law (see the Privacy Policy).

Faster help for bookings and orders

For a problem with a booking, service or order, open it from My trips, My bookings or My orders and use the cancel, dispute or report button there: the provider and our team see the full history at once.

Please include

• your username and the email or phone of your account;
• the booking, order or transaction number and the amount;
• what happened, with screenshots or photos if you have them.

We will never ask you for your password, verification codes or full card number.

Emergencies

If someone is in danger, contact the emergency services first: police 122, ambulance 123, tourist police 126.